Website update!

Posted by DIY BBQ customer service. on Jan 22nd 2016

Website update!

We just wanted to update everyone on the new features of our website for warranty, shipping and return help.

- You can now request to return an item right from your user account. Just log in and select view completed orders. Pick the order that item was purchased on and select the item and quantity to return. Our returns department will be notified and they will approve the return and send the process to return the product to us.

- You can notify use via the website about a warranty issue. You simply fill out the claim form and submit it. We will process your claim per the manufacture.

-The new form will allow you to notify us of any shipping damage so that we can file a claim with the shipping company and get you a undamaged replacement sent.