Shipping Policy
We understand that when you place an order, you want your items as quickly as possible, and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. We will do our best to ship from the distribution center closest to you, naturally not all items will always be in stock in every location at all times! In some cases, we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible while also attempting to minimize costs.
Order Status
Once an order has shipped you will receive a confirmation email with tracking number(s) of your package(s).. If you have an account, you can also track your order and review your order details on the My Account page. For those how checked out as guests please wait up to 24 business hours to receive confirmation email with tracking or contact our customer service team for more details on your order status.
Track A Orders
If you have an account, you can track your order and review your order details on the My Account page. For those how checked out as guests please wait up to 24 business hours to receive confirmation email with tracking or contact our customer service team for more details on your order status.
Freight LTL Shipments
Orders that contain items that are 75 lbs or greater and orders that have combined weight of 150lbs or more will be shipped with a LTL / Freight shipping carrier. To find out more about Freight Shipping please take a look at our Freight Shipping Policy information section
How long will it take for my order to ship?
We package and ship orders as soon as possible. Most orders received before 1:00 pm CST are shipped the same or next business day. Please note that we do not ship on Saturdays, Sundays or holidays. While we will do all we can to ensure your order ships as fast as possible, DIY BBQ LLC cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. That effect delivery time.
How long will it take for my order to arrive?
The current average order transit time is 3 days from the time the order is shipped and the maximum number of the day an order can spend in transit is 6 business days (assuming that delivery is not affected by factors out of our control such as severe weather, service interruptions, etc.that effect delivery time.
We utilize multiple distribution centers throughout the US, and we ship from the closest center to you when possible. Not all items are stocked in every location! In some cases, we will split the order and ship each package out individually from different locations and in other cases, we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible while also attempting to minimize costs.
Where does my order ship from?
Our main ship form location is Murrieta, CA but we also ship from distributors. We will do our best to ship from the distribution center closest to you, not all items are stocked in every location! In some cases, we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible while also attempting to minimize costs.
Can I arrange my own shipping?
In most cases yes, please contact our customer service team and we will help you arranging your own shipping.
Can I change my orders shipping address?
We are able to make changes to orders that have not yet been shipped at no charge if you contact us immediately after placing the order; please be prepared with your order number. At Product Display Solutions, we work hard to ship orders as quickly as possible, and your order could ship within a few hours of being placed. If we are contacted after your order has shipped there will be a $7.50 delivery address change fee that is charged by the delivery company (FedEx & UPS) Freight delivery address change can be up to $150
Undeliverable Address or Refusal of Delivery
Orders or merchandise that is undelivered due to an incorrect address or refusal of delivery will be returned to our warehouse. Buyer is responsible for all return shipping costs. We will make every attempt to correct an address or contact the buyer prior to the return. If your merchandise is returned, you will be credited for the order minus the return shipping cost unless the return is due to mistake of DIY BBQ.