Most products ship within 5-7 days of being ordered and frame kits take 7-10 days to manufacture before they ship. Items that are shipped via UPS usually take 5-7 days for delivery once shipped. Large items are shipped via freight curbside delivery. We need your phone number to give to the freight company to set-up delivery. DIY BBQ is not responsible for any additional fees that the freight company may charge. Please note that most items will ship directly from the manufacturer.
The customer will receive a phone call and/or email with the tracking info for delivery of all freight shipments. Someone must be present to sign for the shipment. Please make sure to inspect for damage before signing the delivery receipt. Please note that if you are not available for delivery and the item is returned to us, you are responsible for a 20% restocking fee plus freight charge.
The customer is asked to be sure and note any obvious damage on the delivery receipt. In some cases concealed damage does occur. In this case please notify DIY BBQ within 3 days of receipt. If DIY BBQ is not notified within 3 days of delivery, we can not be held responsible for any damages that occurred during shipping. The customer will have to deal directly with the delivery carrier for damages not reported within 3 days of receipt.
The customer will notify DIY BBQ of any missing parts with-in 72 hours of the item being delivered and/or signed for. Please notify DIY BBQ of what parts are missing by either send an email to firstname.lastname@example.org or calling the customer service department at 888-578-0633. Any missing items reported after the 72 hour period can not be replaced.