Items maybe returned within 30 days of the date received. All returns must be accompanied with a return authorization number; must be in the original packaging and not have been installed or used. We do not charge a restocking fee but you will not be refunded the original shipping charges that we paid to send the item(s) to you.
The credit for the returned item will be issued back to the customer within 2 weeks of the time it is received back at our facility to allow proper time for items to be inspected and returned back into inventory after it is received. No refunds will be issued for items outside of the 14 day return window. Shipping the item back is the responsibility of the customer. Special order items (fire magic grills, Cal Flame BBQ Islands, Cal Flame Fireplaces and Firepits) and custom made items (frame kits) can not be returned. Any item returned with any damage or any shipping damage will be refused.
Returns are easy with our online return request form.