Primo PRM778 Oval XL 400
Our fleet of ceramic grills is designed to fit everyone's outdoor cooking needs. From our flagship Jack Daniel's Edition Oval XL 400 to our classic round Kamado. Every Primo grill is made to be a primary outdoor cooker, but any of them can be added to a built-in outdoor kitchen or to complement an existing grill or smoker. To give you an idea of the size of our grills and cooking area, we've rated them based on the number of steaks that can be grilled at one time.
Our most popular ceramic grill, and no wonder. It offers the largest cooking area and the patented oval shape offers superior cooking efficiency and accessibility. Grill, bake, roast or smoke any food. Grill shown with Primo Grill Cart and 1-Piece Island Top.
Creative Ceramic Technologies, Inc. (CCT) warrants to the original purchaser of this Primo Ceramic Grill that it is free of defects in material and workmanship at the date of purchase for the following periods:
Limited Lifetime Warranty Backed by a Twenty (20) year guarantee on all ceramic parts.
Five (5) years on all metal parts (excluding cast-iron parts).
One (1) year on all cast-iron parts.
Thirty (30) days on thermometers and felt gaskets.
This warranty shall be limited to the repair or replacement of any part (s) which, under normal use, Primo determines, after reasonable examination, to be defective. In order to invoke this Warranty, Purchaser has two options for submitting a warranty claim:
Purchaser shall fully complete the Warranty Claim Form including a photo attachment clearly showing the defective part on the Primo website (www.PrimoGrill.com).
Purchaser may contact Primo at 770-492-3920 for instructions to submit a Warranty Claim by standard mail.
Primo shall replace parts found defective as provided above with equivalent parts and shall ship such parts at the Purchasers expense to the Purchasers designated shipping address. THIS LIMITED WARRANTY SHALL NOT COVER THE FOLLOWING: Any damage, failure, or operating difficulties caused by accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper maintenance; cracks or chips in the exterior glazing after delivery to an authorized Primo dealer or distributor; damage or failure caused by tampering with or altering the original Primo design, except when directed or authorized by CCT; damage or failure caused by Purchasers failure to follow federal, national, state, city or county building and fire codes.
TO THE MAXIMUM EXTENT PROVIDED BY STATE AND FEDERAL LAW, THIS LIMITED LIFETIME WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY EXCLUDES THE FOLLOWING:
WARRANTY TO ANYONE OTHER THAN THE ORIGINAL PURCHASER;
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
ANY AND ALL LIABILITY FOR INCIDENTAL, SPECIAL OR CONSEQUENCIAL DAMAGES, EXCEPT WHERE SUCH EXCLUSION IS EXPRESSLY PROHIBITED BY LAWS OF THE STATE OR THE ORIGINAL PURCHASERS RESIDENCE.
PRIMO PRODUCTS PURCHASED FROM UNAUTHORIZED RESELLERS SUCH AS EBAY, CRAIGSLIST OR ANY UNAUTHORIZED RESELLER OR THIRD PARTY.
Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.